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date sepatator

Posted: Tuesday, May 14, 2013

Communicating When the Stakes Are High: Taking the Next Step with Crucial Conversations

A crucial conversation is defined as a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. This tends to be the precursor to crucial confrontations. What are the signs? What preparation is needed to handle the situation? When, where, and how do you use the seven principles? Do honesty, respect, and courage have an impact on conversations? Participants are invited to take the next step in this interactive workshop about conversation (in the workplace, for example) when the stakes are high. Presented by Rita Zientek, interim dean of the School of the Professions, and Ottilie Woodruff, director of staff development. Light lunch provided.

Date: Tuesday, May 21
Time: 10:00 a.m.–3:00 p.m.
Location: Bulger Communication Center N2B

Register at http://bscintra.buffalostate.edu/registration/classdetails.asp?class=3163.

Submitted by: Ottilie Woodruff
Also appeared:
Wednesday, May 15, 2013
Thursday, May 16, 2013
Friday, May 17, 2013